COMMON QUESTIONSEverything you should
Everything you should
ask before choosing.
Clear guidance on product scope, operating requirements and risk—not profit predictions.
Is Spider a single-strategy bot?
No. It offers five strategy families: Advanced DCA, Advanced Grid, Dip Analyzer, Algorithmic and Quantitative, alongside central monitoring and supporting tools.
Can I practice before trading live?
The workstation contains paper-trading and historical review surfaces. Simulated outcomes are not a guarantee of future results.
Will every strategy work on every exchange?
No. Exchange capabilities, trading modes and readiness conditions vary. Availability must be checked for your exchange account and licensed configuration.
Does using Spider guarantee a profit?
No. All trading involves risk and automated strategies can lose money. Risk controls cannot remove market or execution risk.
How do I request a demo?
Use our published YouTube demonstration playlist. You can also contact us about a guided walkthrough.
How do I buy the software?
Choose a licensing route and begin a WhatsApp discussion. There is no automated checkout or confirmed payment-wallet integration on this marketing site.
Is this software hosted for me?
Spider is positioned as self-hosted workstation software. Installation requirements, deployment scope, support and license activation must be agreed before purchase.
Can I commission a custom feature?
Yes, you can send a custom-development enquiry or product idea using the contact form or WhatsApp. A specification, scope, timeline and quote must be agreed separately.
How much is the Individual Workstation license?
The owner-approved price is USD $799 one-time for one authorized installation. It includes 12 months of eligible updates and priority email/WhatsApp support. Optional additional updates and support are USD $199 per 12 months, with no automatic renewal. Final activation capabilities and written terms must be verified.
Does my purchased version stop working if I do not renew?
The approved licensing model preserves use of an eligible purchased software version when optional updates/support expire, subject to the final agreement. This separation still requires technical verification in the licensing system.
What does the White-Label package include?
The owner-approved USD $6,000 package provides approved customer-facing branding and 20 distinct end-customer license allocations, one active installation per customer. The reseller may set retail prices and directly serve its customers; source code, key-generation rights and sub-reseller rights are not included. Delivery readiness must be confirmed.
Can a White-Label reseller purchase more customer licenses?
Yes. Approved prices are USD $1,500 for five new customers, $2,800 for ten and $5,200 for twenty. These allocations share the reseller's existing update entitlement period. Optional reseller-level updates/support renewal costs USD $1,499 per year and does not add customer licenses.
What are the support hours?
Priority email and WhatsApp support operates Monday–Friday, 09:00–17:00 UTC, excluding published support closures. The target is an initial reply by the end of the next business day, not a guaranteed fix. White-Label resellers provide first-line support to their own customers. Staffing and the annual closure schedule must be confirmed.
What are the refund conditions?
ZagaTech has approved a conditional 14-calendar-day refund request period for Individual, initial White-Label and each separate expansion-pack purchase. Eligibility depends on issues such as qualifying defects, duplicate charges or nondelivery, the final written terms and applicable law. Refunds are not automatic; see the refund policy page.
Can I transfer to another server or work offline?
The approved commercial requirements include one active installation, verified transfers and up to 24 hours of securely authorized offline grace for a previously verified valid license. These features require further technical certification and should not be assumed available in a deployed version until confirmed.