Refund & Payment Information
Owner-approved conditional request periods, with mandatory legal rights preserved.
Commercial policy approved 13 October 2026 · Final agreements and jurisdiction-specific legal review pending
Purchasing and payment safety
This website does not directly process payments, automatically issue licenses or publish a cryptocurrency wallet address. Before transferring funds, obtain the applicable written agreement, seller identity, delivery arrangements and verified payment instructions from ZagaTech.
Individual Workstation — 14-day conditional refund requests
Submit a request within 14 calendar days of purchase to support@spideraibot.com. Qualifying reasons may include verified nondelivery, duplicate charges, an installation or activation defect that cannot reasonably be resolved, or a material advertised core-function defect that remains unremedied. ZagaTech may reasonably investigate and offer a lawful remedy, without limiting statutory rights.
Trading losses, investment-performance expectations, third-party exchange outages or a change of mind do not automatically establish a voluntary refund entitlement. Applicable mandatory consumer rights take precedence.
White-Label package — 14-day conditional refund requests
Business purchasers may request review within 14 calendar days of the $6,000 package purchase. Eligibility and any appropriate refund or alternative remedy depend on the agreed scope, delivery, verified defects, work already performed, customer licenses allocated, third-party end-customer rights and applicable law. No automatic full refund or categorical denial is implied.
Additional license packs — separate 14-day windows
Each newly purchased 5-, 10- or 20-license expansion pack has its own 14-calendar-day conditional request period starting on that pack's purchase date. Issued end-customer licenses and existing legitimate rights must be reviewed before changing entitlements.
How a refund request is reviewed
Email the support team with your purchase reference, the affected product or pack, a description of the issue and relevant evidence. Do not send exchange keys, passwords, recovery codes or other secrets. You will be informed of next steps and any additional information reasonably needed. Approved refund or license-termination actions must respect lawful end-customer rights and avoid unsafe handling of open orders and protective trading positions.
Legal status and questions
This page summarises ZagaTech's owner-approved conditional policy; it is not a substitute for the legally reviewed purchase agreement. Refund, digital-content and commercial purchase rights may differ by jurisdiction, and mandatory rights are not excluded. Request the applicable final written terms before paying.
Questions: support@spideraibot.com. For trading risks, read the risk disclosure.